Frequently Asked Questions
Everything you need to know about shopping with Christopher & Banks
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise within 30 days of purchase. Items must have original tags attached and be accompanied by the receipt or packing slip.
Do you offer international shipping?
Currently, Christopher & Banks ships to all 50 U.S. states, U.S. territories, and APO/FPO addresses. We do not offer international shipping at this time.
How do I determine my size?
We provide a comprehensive Size Guide on every product page to help you find the perfect fit. Our collections include Missy, Petite, and Plus sizes to cater to every silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, and Christopher & Banks gift cards.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we have a very limited window to make changes. Please contact our Customer Service team immediately for assistance.